Shipping policy

Return & Refund Policy

Due to the personal and hygienic nature of our products, all sales are final. We do not accept returns or exchanges on products purchased through Tulaloom.com.

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery at info@tulaloom.com. Include your order number and clear photos of the issue so our team can review your request.

If your claim is approved, we may offer a replacement or refund, depending on the circumstances.

We are unable to provide refunds or exchanges for:

• Change of mind
• Ordering the wrong product
• Products that have been opened or used
• Items purchased from third-party retailers

If you purchased Tulaloom from another retailer, please contact that retailer directly regarding their return policy.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or card issuer.

For questions regarding an order, contact info@tulaloom.com.